Technology Support Specialist- Tampa

Job Description

An immediate opening is available for a Technology Support Specialist. This role involves providing comprehensive technical support in a dynamic environment. The specialist will manage software changes, handle desktop support, and resolve computer-related problems to ensure operational efficiency.

• Provide Level 1 and 2 support, with escalation of Level 3 issues.
• Manage proprietary software changes and the introduction of new technologies.
• Perform full desktop support, including diagnosing system issues, reimaging computers, and providing password assistance.
• Resolve all field computer-associated problems.
• Utilize a ticketing system to manage and track workflow.
• Work with vendors and track service agreements.
• Maintain hardware inventory to facilitate new user setup.

Experience

A minimum of two years of Level 1 Help Desk experience is required.

Technical Skills

• Demonstrated success in troubleshooting PC-related problems within a Windows environment.
• A strong technical knowledge of computers, networks, systems, and the internet.

Work Authorization

Legal authorization to work permanently in the United States for any employer without requiring visa transfer or sponsorship is necessary.

Education and Experience

• An associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Two or more years of combined Level 1 and 2 Help Desk experience.
• Experience with supporting and maintaining a LAN/Server environment.
• Proficiency in installing system changes and providing sign-on maintenance.
• Experience with setting up networked computers and ordering office computer equipment.
• A basic understanding of printers, telecommunication systems, and video conferencing equipment.
• Prior experience working with vendors.

Other Requirements

• The ability to balance multiple priorities and manage demands.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.