Technology Support Specialist

About the role

The Technology Support Specialist position is available within Bismarck Public Schools. The role requires an Associate Degree in a technology field or equivalent experience, with at least two years of experience in a technology support position.

Responsibilities

• Assess Work Order Requests: Implement the Helpdesk and complete assigned Helpdesk tickets, ensuring courteous, timely, and effective resolutions to end-user issues.
• Maintain District Website: Add and revise content for optimum user access, ensuring a user-friendly environment in compliance with District standards.
• Setup Software/Hardware Operations: Provide ongoing support and prepare for professional development and district-sponsored conferences.
• Collaborate with Personnel: Train staff on the use of equipment and its applications, and implement and maintain services and programs efficiently.
• Deploy and Install Technology: Install new and used computer hardware, peripherals, network equipment, and application software, following all safety and security measures.
• Implement Standardized Computer Images: Maintain the availability of required items and complete jobs efficiently.
• Monitor and Test Solutions: Ensure problems are completely resolved without changing functionality in other areas.
• Create Documentation: Create work order reports, inventory control, procedures, and recommendations for improvement to document activities and provide written reference.
• Provide Training and Assistance: Assist students and personnel with the use of websites, technology, and support tasks.
• Repair Technology: Maintain computer hardware, software, and other district technologies in a safe and functional operating condition.
• Research New Products: Stay current with district technology changes and forecasted changes.
• Provide Frontline Support: Assist with various software applications, computer equipment, and operating systems for the district.
• Transport Items: Provide materials at job sites or bring equipment in for repairs.
• Troubleshoot Core Technology: Isolate problems, identify solutions, and implement solutions consistent with overall department strategies.
• Upgrade Technology: Install, test, and configure computers, peripherals, network equipment, and software applications.
• Warehouse Technology Equipment: Maintain and verify technology equipment inventories.

Qualifications

• Troubleshooting hardware, software, and networks
• Preparing and maintaining accurate records
• Utilizing pertinent software applications
• Schedule activities and meetings
• Gather and collate data
• Work with diverse groups and communicate effectively
• Be attentive to detail and maintain focus on safety and security
• Adapt to changing work priorities
• Establish effective working relationships
• Work under time constraints