Technology Support Intern (Summer 2027)

About the role

As a Technology Support Intern, you will gain hands-on experience supporting the hardware, software, and technology needs of employees across IGS Energy. You will work alongside experienced technology professionals to help resolve issues, support end users, and maintain the tools that keep the business running. This internship is ideal for students interested in IT support, systems administration, and technology operations. You will build technical skills, work directly with end users, and contribute to projects that improve the employee technology experience.

Responsibilities

• Provide technical support: Assist with Tier I troubleshooting and problem resolution for hardware, software, and technology issues.
• Support desktop technology: Install, maintain, and update desktop hardware, operating systems, and software applications across Windows, Mac, and iOS platforms.
• Perform technology changes: Assist with hardware and software moves, additions, and configuration changes.
• Contribute to projects: Support Technology Support team projects and collaborate with technical staff as needed.
• Maintain documentation: Help create and maintain installation guides, procedures, and technical documentation.
• Evaluate new technology: Assist with reviewing new hardware and software solutions and escalate unresolved issues when appropriate.
• Support knowledge management: Help maintain the knowledge base, document issues and resolutions, and generate reports for management.
• Coach and communicate: Help document policies and procedures while supporting end-user training and communication efforts.

What you will gain

• Hands-on experience supporting enterprise technology environments
• Exposure to desktop hardware, operating systems, software applications, and troubleshooting
• Experience working with end users and delivering outstanding customer support
• Opportunities to strengthen communication, organization, and technical problem-solving skills
• Exposure to IT operations, systems administration, and support processes
• Experience contributing to real-world technology projects and initiatives

Requirements

• Currently pursuing a bachelor’s degree in CIS, CSE, MIS, or a related field
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Exceptional organizational skills, follow-through, and multitasking abilities
• The ability to provide great customer service with a sense of urgency
• Comfort working with a variety of technologies and learning new systems
• The ability to thrive in a driven, passionate, creative, and collaborative environment

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Pay

Salary Range: $31,200.00 - $62,400.00. This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.