IT Support Intern - Summer 2027

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams reflect our commitment to a supportive work environment.

Benefits

• Employee Stock Ownership Program (ESOP) eligibility begins on day one of employment (target contribution: 6% of annual compensation)
• Company-paid parental leave
• Generous time off package
• Multiple benefit plans, with eligibility starting on day one of employment

We focus on work/life balance and the overall wellness of our employees.

Responsibilities

Essential Duties

• Monitor, review, and prioritize help desk requests
• Provide timely one-on-one end-user problem resolution via telephone and email
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset passwords and unlock accounts
• Install approved applications

Non-Essential Duties

• Perform other duties as assigned

Requirements

• Currently pursuing a Bachelor’s degree in Computer Science, Information Systems, Technology, or a related field
• Proficient in Microsoft Windows 7 and Office
• Excellent customer service skills
• Excellent verbal and written communication skills

Qualifications (Preferred)

• Net+ or A+ Certification
• Previous ticket/phone support system experience