Summer Intern - Technology Support

Centrally located on Interstate 94 less than 25 miles northwest of Maple Grove and 30 miles southeast of Saint Cloud, Monticello is home to five brick-and-mortar schools and two nature-based facilities serving more than 4,000 students annually. Monticello consistently ranks in the top 50 school districts in the state and performs above the state average in graduation rates, test scores, and early college opportunities.

About the role

The Desktop Support contributes to the effective and efficient technology operations in the district. Provides troubleshooting and technical support for those using district systems. Supports diagnosis, maintenance, and repair of computers, laptops, mobile devices, printers, projectors, sound fields, SMART Boards, phones, and other peripherals. Assists with maintenance of district systems and district-level technology implementations at the direction of the Director of Technology. Supports the academic mission, district goals, and policies.

Responsibilities

• Provide troubleshooting and technical support for district systems and users.
• Diagnose, support, and maintain software, equipment, and peripherals (computers, laptops, mobile devices, printers, projectors, sound fields, SMART Boards, phones, etc.).
• Assist with district-level technology implementations.
• Repair computer and technology equipment.
• Analyze and resolve hardware and software problems.
• Work directly with students and maintain confidentiality of student, family, and staff information.
• Apply department/district administrative operations, procedures, and protocols.
• Present a positive interaction with the public, peers, and administration in all communications.

Requirements

• Valid Driver’s License.
• Experience with technology, device support, and web-based systems support.
• Working knowledge of Google Chrome, Microsoft-based devices, Apple devices, and related systems.
• Experience with customer service and support.

Qualifications

• Preferred: 2-year AAS degree with an emphasis or major in IT or technology-related field.
• Preferred: At least 1 year of experience with device support and technology applications in an educational environment.

Skills

• Ability to make decisions and act within district and building policies, procedures, and guidelines.
• Dedicated to exceptional customer service and support.
• Strong organizational, communication, and interpersonal skills.
• Ability to work directly with students and think proactively with minimal direction.
• Effective communication and teaming skills; willingness to be flexible.
• Experience working with diverse students and families.
• Troubleshooting ability.

Schedule

Up to 15 hours per week. Available August 21, 2026 through September 28, 2026.

Pay

Up to $25 per hour.