Technology Support Engineer
When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing—because students need a better way.
About the role
The Technology Operations Engineer I will be responsible for supporting in maintaining and optimizing our technology systems and infrastructure.
Responsibilities
- Assist in the implementation, configuration, and maintenance of technology systems, including hardware, software, networks, and telecommunications.
- Respond to technology-related incidents and service requests, providing timely and effective technical support to end-users.
- Participate in technology projects, assisting with tasks such as testing, documentation, and user training.
- Contribute to the development and enforcement of technology operations procedures and guidelines to ensure consistent and secure operations.
- Assist in the management of technology inventory, including procurement, asset tracking, and license management.
- Contribute to the creation and maintenance of technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
Requirements
- Solid understanding of technology infrastructure components, including hardware, software, networks, and telecommunications systems.
- Familiarity with ITIL framework and basic IT service management principles.
- Strong problem-solving skills with the ability to analyze and troubleshoot technology issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and end-users.
- Detail-oriented mindset with the ability to handle multiple tasks and priorities.
- Basic knowledge of project management concepts and practices is a plus.
Qualifications
- Minimum:
- Equivalent work experience in a related field.
- Preferred:
- Bachelor's degree in computer science, information technology, or a related field.
- 1-2 years of experience in technology operations, technical support, or a related field.
Benefits
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement:
- 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities