Technology Support Engineer

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

About the role

Oversee building concert technology equipment and serve as primary point of contact for the majority of concerts that enter the building. Will be responsible for deploying comms, assisted listening systems, supporting signage requests and other needs as assigned. Serve as a Tier 1 agent in the execution of helpdesk, audio, broadcast, and signage requests. Responsibilities could include: relocation and installation of TVs, scheduling signage, relocating printers and computers, performing cable maintenance, mixing audio for small events. Support broadcast and network engineers in network programming and patching, as well as video and audio routing. Serve as scoring engineer on gamedays as assigned.

Skills and experience

• Strong written and verbal communication skills
• Strong growth mindset – an eager worker and learner will thrive in this role
• Willingness to lift heavy equipment and work on hands and knees
• Audio and video production experience
• Familiarity with basketball scoring systems, particularly Tissot and Daktronics
• Experience in a helpdesk environment
• Ability to problem solve in a fast-paced environment
• Ability to work odd hours
• Experience terminating various cables (XLR, ethernet, etc)
• High school diploma or GED
• 2 or more years’ experience producing live events, preferably in an arena atmosphere, broadcast environment, or live sports
• 2 or more years’ experience in a helpdesk environment

Benefits

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including: Full fitness center with locker rooms and showers, indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green

Qualifications

• High school diploma or GED
• 2 or more years’ experience producing live events, preferably in an arena atmosphere, broadcast environment, or live sports
• 2 or more years’ experience in a helpdesk environment