Tech Support Engineer

Responsibilities

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Essential Qualifications

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalent.
• Mechatronics or Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Exceptional interpersonal skills and team-oriented mentality.
• Self-motivated, proactive, and customer-focused with a positive attitude.
• Able to learn quickly and be inquisitive.
• Excellent written and oral communication skills.
• Comfortable working in a fast-paced, dynamic environment.
• Capable of interacting effectively with people from diverse technical backgrounds.
• Availability for occasional travel to various customer sites regionally and worldwide.

Desirable Qualifications

• Proficiency in VB.NET, C#, HTML5 coding.
• Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE.
• Familiarity with AVEVA products, especially System Platform, Historian, and InTouch.
• Basic understanding of control systems and PLC.

Pay

Salary Range: $82,400.00 - $137,300.00

Schedule

Employment type: Full-time regular- Hybrid

Benefits

USA Benefits include: Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid Working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

Hiring Process

If you are interested, great! Get started by submitting your cover letter and CV through our application portal.

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process