Tech Support Engineer

We're looking for a Technical Support Engineer to join our client's team on a short-term contract (6-8 weeks covering a leave). This is not a traditional IT help desk role. You'll serve as a critical technical resource supporting advanced automated healthcare technology used in hospitals nationwide.

About the Role

In this position, you'll investigate system-level issues, partner with field technicians and healthcare professionals, and help ensure mission-critical equipment remains operational. If you're mechanically curious, analytically driven, and energized by solving difficult technical problems, we'd love to talk with you.

Schedule & Pay

• Full-time hours (40 hours per week with schedule flexibility)
• Pay ranges $20–$22 BOE

Why This Opportunity Stands Out

• Work with cutting-edge automated healthcare technology
• Make a direct impact on hospital operations and patient care environments
• Gain experience across electromechanical systems, PLCs, controls, embedded devices, and networking
• Join a collaborative, fast-paced team that values problem-solving and technical expertise
• Take ownership of meaningful technical challenges from diagnosis through resolution

Responsibilities

As the primary technical support contact for hospitals, service partners, and field technicians, you will:

• Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems deployed in healthcare environments
• Troubleshoot motors, sensors, actuators, relays, control circuits, and connectivity-related issues
• Utilize schematics, wiring diagrams, PLC logic, and embedded computing platforms (such as Raspberry Pi) to identify and resolve system failures
• Guide field technicians and hospital personnel through structured troubleshooting procedures and electrical testing processes
• Conduct and document root cause analyses for recurring, complex, or critical equipment failures
• Collaborate cross-functionally with engineering, operations, and customer support teams to drive timely issue resolution
• Create and maintain troubleshooting documentation, knowledge base articles, and CRM case records
• Provide calm, professional guidance during high-priority customer situations
• Participate in an on-call rotation, including evenings and weekends, to support 24/7 system reliability

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Technology, or related technical field OR equivalent hands-on experience
• 2-4 years of experience troubleshooting industrial, automation, manufacturing, or electromechanical equipment
• Experience working with motors, motor controllers, sensors, relays, control systems, and equipment connectivity
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
• Familiarity with diagnostic tools such as multimeters, continuity testers, and oscilloscopes
• Understanding of basic networking concepts including IP addressing, connectivity troubleshooting, and device communications
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Prior experience in a customer-facing technical support, field service, contact center, or product support environment

Preferred Qualifications

• Experience with PLC-controlled systems and interpreting ladder logic
• Exposure to Raspberry Pi, embedded Linux, or similar embedded platforms used for diagnostics and data collection
• Experience supporting automation, robotics, healthcare technology, industrial equipment, or control systems