Technology Solutions Analyst

Skill Set

• SQL
• Python
• PowerShell
• JavaScript

Responsibilities

• Solutions Analysis and Design
• Partner with departments to understand business objectives, analyze workflows, and identify opportunities for improvement.
• Translate functional requirements into practical technical solutions, balancing speed, maintainability, and institutional fit.
• Document current-state and future-state workflows, data flows, and integration points.
• Support and enhance Identity and Access Management tools and processes to improve security, provisioning, and user access workflows.
• Integration and Automation Development
• Design, build, and maintain integrations between enterprise systems using Occidental's TeamDynamix iPaaS platform.
• Develop SQL queries, light scripts (Python, PowerShell, or similar), and API-based automations to support reporting, data movement, and workflow needs.
• Configure SaaS applications and low-code tools to meet functional requirements without unnecessary custom development.
• Enterprise Systems Support
• Contribute to ongoing work across Occidental's enterprise systems, including Ellucian Banner, Canvas, Google Workspace, and related platforms.
• Support modernization initiatives such as ERP/HCM evaluation, integration architecture, and data governance implementation.
• Collaborate with ITS colleagues, vendor partners, and manage service providers to troubleshoot issues and deliver projects.
• AI-Enabled Productivity and Enablement
• Use Occidental's enterprise AI tools (Google Gemini for Education and Microsoft Copilot) to accelerate analysis, documentation, prototyping, and routine work.
• Help campus colleagues understand where AI tools add value and where they don't, consistent with Occidental's data classification and AI usage policies.
• Stay current on emerging AI and automation capabilities relevant to higher education administration.
• Project Delivery and Adoption
• Manage project timelines, deliverables, and stakeholder communication for assigned initiatives.
• Develop user documentation, training materials, and knowledge-based content that support real adoption — not just rollout.
• Conduct user acceptance testing, gather feedback, and iterate solutions after deployment.

Qualifications

• Bachelor’s degree in information systems, computer science, business, or a related field relevant to the position duties, or an equivalent combination of education and professional experience.
• Five years of experience in a hybrid technical/analytical role such as solutions analyst, business systems analyst, technical project lead, or similar.
• Knowledge of SQL and at least one scripting language such as Python, PowerShell, JavaScript, or similar technologies.
• Skilled in working with enterprise systems such as Ellucian Banner, Workday, Salesforce, Slate, Canvas, or comparable platforms.
• Knowledge of modern integration, authentication, and data exchange concepts, including APIs, webhooks, OAuth/SAML, and JSON/XML.
• Ability to communicate effectively with both technical and non-technical audiences and translate complex concepts into clear, understandable information.
• Ability to learn new tools, technologies, and platforms quickly and independently.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated commitment to justice, equity, inclusion & diversity.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.
• Ability to analyze, synthesize and organize data, and present findings in a comprehensible manner for different audiences.

Expected Hiring Range

$73,900/yr - $105,500/yr