Technology Solutions Support Analyst

About the role

The Technology Solutions Support Analyst is responsible for providing high-quality technical support to clients. This includes troubleshooting issues, resolving problems, and ensuring client satisfaction.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to software and hardware.
• Document issues and solutions in a knowledge base for future reference.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Stay updated with industry trends and best practices to enhance support services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support or customer service.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and common IT support tools.

Qualifications

• Experience with network troubleshooting and configuration.
• Knowledge of Windows Server and Linux operating systems.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for technology and a proactive approach to problem-solving.

Skills

• Technical proficiency in various IT support areas.
• Strong written and verbal communication skills.
• Ability to handle sensitive information with confidentiality.
• Self-motivated and able to work in a fast-paced environment.

Benefits

• Competitive salary package.
• Incentive-based performance bonuses.
• Vacation and sick leave.
• Paid time off for holidays and personal days.
• Professional development opportunities.

Pay

Commensurate with experience.

Schedule

Full-time, Monday through Friday.