Technology Services Technician

About the role

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

The Technology Services Technician will be responsible for managing support phone calls and emails. He/she will work effectively with end-users and clients to provide timely solutions to service issues and requests in a courteous manner. Location: Ogden, UT

Responsibilities

• Respond to support phone calls and emails from employees and clients
• Track, log, and trend issue resolution using Helpdesk ticketing system
• Troubleshoot customers’ technical issues in person and on the phone
• Repair and troubleshoot hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Manage inventory and track assets
• All other duties as assigned by IT management or the Support manager

Requirements

• Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
• Working knowledge of current Windows OSs and Microsoft Office Suites preferred
• Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred
• Interest in learning active directory, file servers, and tape backups
• Self-motivated with the ability to follow through on projects in a timely manner
• Professional demeanor; good customer service skills in person and on the phone
• Excellent verbal, writing, and technical writing skill
• Excellent problem-solving and organizational skills
• Must be able to sit in front of and operate a computer for prolonged periods of time

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Pay

Compensation: $39,520 USD. The hourly pay for this position is $19 USD.