Technology Services Technician

Full-Time | Field Position

About the Role

We are seeking a dynamic and experienced professional to join our team working under an innovative company model. You will be responsible for installing, configuring, and supporting a wide range of IT and communication technologies for both residential and commercial environments. This role requires a strong technical background, hands-on skills, and a customer-focused mindset. This is a field-based role with most of your time spent on-site completing service requests, troubleshooting, and representing Essintial professionally in the community.

Responsibilities

• Technical Service & Installations
  • Install/terminate low-voltage cabling (Cat5e/Cat6).
  • Set up and configure routers, Wi-Fi networks, and small business IT equipment.
  • Install A/V systems: TVs, monitors, conference equipment, smartboards, speakers, cameras.
  • Set up smart home devices: thermostats, doorbells, cameras, locks, lighting.
  • Support POS systems and retail hardware.
  • Complete troubleshooting and most jobs on a single visit.
  • Maintain tools, inventory, and equipment in the company vehicle.
• Operational Support
  • Manage daily service tickets and ensure timely, professional customer interactions.
  • Document work accurately and uphold service-quality standards.
  • Coordinate with Essintial dispatch, support, and logistics teams.
  • Assist with improving workflows and SOPs as the service model evolves.
• Marketing, Sales & Outreach
  • Participate in local business or community outreach as needed.
  • Build positive customer relationships and promote available services.
  • Identify potential service opportunities and referrals during site visits.

Requirements

• Required Technical Skills
  • 5+ years of experience in low-voltage cabling, networking, IT support, A/V installation, or similar.
  • Proficiency in at least three areas: networking/Wi-Fi, cabling, smart home tech, A/V installation, POS hardware.
  • Strong troubleshooting and problem-solving skills.
  • Comfortable with ladders, power tools, and hands-on fieldwork.
• Valid driver’s license and ability to pass MVR check.
• Ability to travel locally and regionally — up to 2 hours away; occasional out-of-state travel.
• Ability to lift 50 lbs, bend/kneel, climb ladders, and perform physical tasks.
• Strong communication and customer service skills.

Qualifications

• Technical or business degree is a plus.
• Relevant industry certifications (e.g., CompTIA, CTS, or similar) are a plus.

Benefits

• Company vehicle (fully stocked), tools, and uniforms.
• Technical training and support.
• Competitive compensation based on experience.
• Growth opportunities as the service program expands.