Technology Services Support technician

Mandatory Requirements

• Provide top level customer support and communicate work completed clearly with our customers.
• Image, install, configure, maintain, and secure PCs, laptops, and other devices within the domain.
• Install, upgrade, and patch operating systems (Windows, iOS, and Android) across various hardware platforms.
• Deploy software updates using deployment tools ensuring targeted and appropriate device coverage.
• Troubleshoot and repair PCs, laptops, AV equipment, mobile devices, and peripherals.
• Install, maintain, and repair network printers.
• Participate in assigned IT projects, contributing technical expertise as needed.
• Provide regular updates to management and technical guidance to team members; manage and update Help Desk tickets promptly.
• Deliver high-level customer support through both remote and on-site assistance, ensuring clear communication and resolution documentation.
• Evaluate and test new hardware and software solutions for potential adoption by the medical organization.
• Work with clinical and technical staff to design and implement modifications to hardware and software as needed, such as installation of scanners and other peripherals.

On-Site Hours

Onsite hours will be 8:30am to 5pm, Monday-Friday, however, vendor must be flexible on occasion, in order to allow for an early start time or a late end time.

Work Week

A work week is 37.5 hours.

Qualifications

• Minimum of two (2) years of Tech Support experience.
• Ability to install and test ALL the equipment.
• All consultants must have all required immunizations up to date per the Medical Client policy.
• Documentation such as immunization records are to be provided prior to award of any contract.
• Must be able to lift 50 lbs., kneel, squat under desks, and climb a ladder.