Technology Services Coordinator

Summary Of Position

The Technology Services Coordinator is based in San Francisco and serves as the on-site point of contact for all technology-related needs, ensuring a smooth and efficient experience for JKZ personnel. This role works closely with the firm’s managed service provider (MSP) to coordinate system support, troubleshoot day-to-day issues, and maintain technology standards and compliance across the firm’s offices in San Francisco, San Diego, and Santa Cruz.

Essential Duties And Responsibilities, Including But Not Limited To IT Support & End-User Services

• Provide first-level technical support to attorneys and staff, including hardware, software, printing, and connectivity issues.
• Support conference room and audiovisual (AV) technology, ensuring equipment functions properly for meetings and client calls.
• Maintain clear communication with internal staff to ensure timely resolution of IT matters.

Onboarding, Offboarding & User Access

• Facilitate new-hire IT onboarding, including workstation setup, account creation, and software configuration.
• Manage the offboarding process for departing employees, ensuring secure and efficient handling of accounts, devices, and data.

Systems, Infrastructure & Vendor Coordination

• Serve as the on-site liaison between JKZ LLP and MSP, coordinating IT tickets, follow-ups, and project implementation.
• Partner with MSP to monitor network and server health, identifying and escalating performance or access issues.
• Maintain clear communication between internal stakeholders and external vendors to ensure effective IT support and project delivery.

Equipment, Software & Asset Management

• Manage and maintain all IT equipment and participate in evaluating and implementing equipment upgrades.
• Aid in software installations, updates, and license tracking across firm systems, ensuring proper testing prior to firmwide deployment.
• Maintain documentation of IT assets, authorized passwords, and system configurations in coordination with MSP.

Security, Compliance & Firmwide Technology Initiatives

• Assist with system audits and compliance requirements, including security protocols, multi-factor authentication (MFA), encryption, and backup procedures.
• Support firmwide rollouts of new software, system updates, and technology process changes.
• Aid in the development, documentation, and maintenance of IT Standard Operating Procedures (SOPs), ensuring procedures are reviewed and updated as processes, systems, and business requirements evolve.

Knowledge, Experience And Skills Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform all essential duties.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.