Technology Services Administrator (Dallas)
Sheppard · Dallas, TX · 2 wk ago
On-siteInformation TechnologyFull-time
Essential Functions
- Provide excellent customer service and timely resolution to end-user technology issues
- Effectively communicate with end-users, peers, vendors, and management
- Create service tickets to track technology issues
- Take ownership of tickets escalated from the help desk
- Maintain office AD security and distribution groups
- Adequately adhere to Information Security policies and procedures
- Aid with IT projects and initiatives
Required Qualifications
- Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
- A basic understanding of Internet protocols, data connectivity methods and remote access technologies
- Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus
- Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers
- Must have excellent written and verbal communication skills
Preferred Qualifications
- Minimum of 3 years in a Microsoft Environment
- Medium to Large environment preferred
- Bachelor’s Degree in Computer/Software Knowledge Required: Windows 11, Office 365, Adobe Acrobat, and Active Directory
- Preferred: VPN, Intapp, and NetDocuments