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Jobs · Information Technology · Virginia

Technology Engineer/Administrator

City of Richmond, Virginia · Richmond, VA · 2 wk ago
Information TechnologyFull-time

About the role

The City of Richmond Department of Information Technology is seeking a highly skilled Technology Engineer/Administrator.

Responsibilities

  • Assigned to End-User Services, as a IT Asset Management Administrator.
  • Performs various IT asset administration duties related to the City of Richmond VA hardware, software, and service contracts.
  • Administers systems for tracking IT asset life cycles, managing inventory and maintaining information on software licenses and service level agreements.
  • Ensures compliance with purchasing procedures and standards.
  • Tracks quality throughout product/contract lifetimes.
  • Duties include but are not limited to:
    • Installation, configuration, maintenance, updates, harden (STIG), administer, train, and document SCSM
    • Branding, Customization, and Translating User Requirements into Functionality
    • Develop, manage, and troubleshoot SCSM forms, client and UI scripts, business rules, and scheduled imports
    • Configure and troubleshoot SAML single-sign on for SCSM authentication and identity management
    • Work with a team of information systems integrators and developers to support intelligence content management, production, tracking, and dissemination activities
    • Define, develop, and implement technological solutions to support process standardization and improvement efforts
    • Maintain Knowledge Management tools such as, but not limited to, SharePoint, SCCM, SCSM, Gridpro, itNetx, Provance, and local product creation/dissemination system
    • Mitigation statements support with the Windows OS, Linux OS and Database
    • Documentation to include quick reference/admin guides

Qualifications, Special Certifications And Licenses

  • Considerable experience with asset inventory management
  • IT asset discovery software
  • Purchase order software
  • Inventory catalog software
  • Database administration, preferably SQL, MySQL or MariaDB; SolarWinds patching/upgrades
  • Software license tracking
  • Creating user and administrative documentation respective to SCCM, and SCSM and training users on site specific customizations and processes
  • Proven ability to interact with, extract, and translate customer requirements into working solutions and perform daily, weekly, monthly checks and recommended maintenance on all ITAM resources
  • Must be able to conduct training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

Minimum Training And Experience

  • Bachelor's degree in computer science or related field
  • Two years of journey-level professional systems and network engineering experience
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Licenses, Certifications, and Other Special Requirements

  • SSL, CISSP, IAT, VPN, II, AWS, MCSE, ITIL, MCSA, CCNA
  • Network + and/or CCNP (or in process of obtaining)
  • PowerShell, C++, HTML. Python, JavaScript, SQL scripting

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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