Technology Services Administrator (Chicago)

About the role

The Technology Services Administrator ("TSA") is responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office.

Responsibilities

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Maintain office AD security and distribution groups
• Adequately adhere to Information Security policies and procedures
• Aid with IT projects and initiatives

Requirements

• Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers
• Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred
• Bachelor’s Degree in Computer/Software Knowledge Required: Windows 11, Office 365, Adobe Acrobat, and Active Directory
• Preferred: VPN, Intapp, and NetDocuments

Qualifications

• Must have excellent written and verbal communication skills

Skills

• Windows 11, Office 365, Adobe Acrobat, Active Directory

Benefits

• Medical, vision, and dental insurance

Pay

The salary range for this position is: $44.00 - $63.00 per hour.

Schedule

This position is expected to take emergency calls for tickets escalated to them outside of business hours in regards to users or problems with technology equipment at their office location. Occasional overtime will be required.

Travel

Up to 10% travel to other SMRH offices for support and projects.