Technology Service Technician - Information Technology

About the role

The IT Service Tech I role supports and maintains in-house computer systems, desktops, and peripherals. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment, troubleshooting issues, providing end-user training, and assisting with system development.

Responsibilities

• Level 1 help desk support for systems like Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware.
• Manage personal computers and printers, which are crucial for the casino's operational environment.
• Work in a 24/7, 7-day-a-week schedule.
• Interface with company team members regarding computer program requests or problems.
• Maintain cleanliness and orderliness of computer/equipment areas.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for maintenance, development, and programming projects.
• Ensure efficiency, cost-effectiveness, and timeliness of systems maintenance, development, and programming projects.
• Stay updated on advancements in computer technology and systems.
• Promote positive end user relations, high employee morale, and perform tasks as directed by department management.

Requirements

• Minimum of five years' work experience in a technical analytical position, managing server environments.
• Project Management skills are a definite asset.

Qualifications

• Must obtain and maintain all necessary licenses/certifications per Federal, State, and Illinois Gaming Commission.
• Pass background check.
• Must be at least 21 years old.
• Flexible to work holidays, weekends, and varying shifts.
• Proof of authorization/eligibility to work in the United States.
• Proficient in MS Office computer applications.
• High level of confidentiality and professionalism.
• Ability to address stressful situations with guests with dignity and politeness.
• Prior experience opening new properties/outlets is preferred.

Skills

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access, Microsoft Office, Windows Desktop Operating Systems, MS Outlook, and PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• One (1) year of Information Systems experience or college-level course work.
• A+ Certification is highly desirable.

Benefits

Comprehensive benefits package available to team members, covering health, planning for the future, and maintaining a healthy work-life balance. Details can be found on the company's career site: www.gotoworkhappy.com/benefits.

Pay

$19 - $24/hour

Schedule

24/7, 7-day-a-week schedule