Technology Resource Specialist III

Leadership & Operations

• Coordinate and prioritize work assignments for Technology Resource Specialists I and II
• Provide mentoring, training, and performance feedback to support staff, including MATAs
• Develop and maintain standard operating procedures for technical support services
• Monitor and improve help desk workflows, response times, and service quality

Technical Support & Systems Management

• Serve as escalation point for complex hardware, software, and network-related issues
• Oversee device deployment, repair, replacement, and lifecycle planning
• Manage and support device inventory and asset tracking systems
• Ensure proper configuration and management of devices through MDM platforms

Infrastructure, Network Security, and Compliance

• Collaborate with network engineers and system administrators on network upgrades and troubleshooting
• Manage system rollouts and integrations
• Support district cybersecurity practices, including endpoint protection and user awareness
• Afford assistance with incident response, device security, and data protection practices
• Ensure compliance with district policies and state/federal data privacy requirements

Customer Support & Communication

• Maintain strong relationships with school and district staff
• Communicate effectively regarding outages, updates, and support expectations
• Provide guidance and training to staff on technology use and best practices

Additional Responsibilities

• Participate in after-hours or emergency support as needed
• Afford technology planning and budgeting input
• Stay current with emerging technologies and K–12 IT trends