Technology Resilience Project Coordinator

About the Role

We are seeking a Technology Resilience Project Coordinator to support technology resilience, disaster recovery, recovery testing, incident management, and technology program reporting. The ideal candidate will have a technical background and experience coordinating with infrastructure, cloud, application, database, network, cybersecurity, and operations teams. This role requires strong organizational, communication, reporting, and project coordination skills.

Responsibilities

• Coordinate technology resilience and disaster recovery initiatives.
• Track project milestones, risks, issues, dependencies, and action items.
• Support disaster recovery and recovery testing activities.
• Coordinate technical meetings and follow up on action items.
• Support major incident reviews, root cause analysis, and remediation tracking.
• Prepare PowerPoint presentations, dashboards, KPIs, KRIs, and management reports.
• Translate technical information into clear, business-focused communication.
• Identify opportunities for process improvement and automation.
• Maintain and improve ServiceNow reports, dashboards, and workflows.
• Coordinate with infrastructure, cloud, application, database, network, cybersecurity, and operations teams.

Qualifications

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or a related field.
• 3–5 years of experience in technical project coordination, technology operations, infrastructure support, cloud operations, production support, disaster recovery, application support, or technology program management.
• Understanding of servers, databases, networking, storage, cloud, backup/recovery, and enterprise applications.
• Strong PowerPoint, Excel, and reporting skills.
• Excellent communication, organization, coordination, and multitasking abilities.
• Ability to work effectively with technical teams and senior management.

Preferred Skills

• ServiceNow experience.
• Technology resilience and disaster recovery experience.
• Incident and problem management knowledge.
• Familiarity with AWS, Azure, or Google Cloud.
• Experience creating executive-level presentations, dashboards, and reports.
• Experience with technology risk, recovery testing, or business continuity is a plus.