Technology Resilience Project Coordinator (1443)

Key Responsibilities

• Coordinate technology resilience, disaster recovery, and recovery testing initiatives across infrastructure, application, database, cloud, and platform teams.
• Track program milestones, deliverables, action items, risks, and dependencies.
• Aid in the execution and continual improvement of recovery testing activities.
• Identify opportunities to improve governance, documentation, operational processes, and program effectiveness.
• Support strategic resilience initiatives and special projects.

Technical Coordination & Analysis

• Participate in technical meetings involving infrastructure, cloud, application, database, network, storage, cybersecurity, and operational support teams.
• Understand technical discussions and identify key risks, issues, dependencies, and required actions.
• Cook up follow-up activities between technology teams.
• Assist with troubleshooting discussions and recovery planning efforts.
• Support analysis of recovery gaps, outage trends, and resiliency risks.

Incident & Problem Management Support

• Participate in major incident reviews and post-incident analyses.
• Work with support teams to track root cause investigations and remediation efforts.
• Follow issues through closure and ensure accountability for action items.
• Aid in documenting lessons learned and resilience improvement opportunities.

Executive Reporting & Communications

• Create executive-ready PowerPoint presentations for disaster recovery tests, technology resilience initiatives, incident reviews, and management updates.
• Translate highly technical information into concise, business-focused messaging.
• Develop reports, dashboards, scorecards, and management presentations.
• Support preparation of materials for leadership committees and governance forums.

Process Improvement & Organizational Effectiveness

• Help improve organization, tracking, reporting, documentation, and execution across the Technology Resilience program.
• Identify inefficiencies and opportunities for automation and simplification.
• Support implementation of new processes and tools.
• Aid in building a more scalable and repeatable operating model.

ServiceNow & Reporting

• Maintain and enhance ServiceNow reporting and dashboard capabilities.
• Help develop operational metrics, KPIs, KRIs, and resilience reporting.
• Support workflow improvements and process automation opportunities within ServiceNow.
• Aid in data analysis and reporting improvements.