Technology Operations Specialist

Responsibilities

• Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
• Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
• Communicate known problems and fixes to Team Members
• Submit knowledge base solutions
• Aid other technology Team Members in research of problems
• Responsible for troubleshooting a myriad of hardware, network, and software issues
• Add/delete/modify user account information and document accordingly
• Aid in setting up equipment for Team Members’ use, ensuring proper installation of cables, operating systems, and software
• Maintain records of system setups and installations in the asset management system
• Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
• Aid with Microsoft Teams and Logitech meeting room equipment and services
• Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed
• Complete enterprise project work
• Support iPhone and Android handheld devices
• Inspect equipment and complete order records to prepare equipment for delivery to Team Members
• Install and perform minor repairs to hardware, software, or peripheral equipment following design and install specifications
• Microsoft 365 administration
• Maintain Team Member accounts and permissions in Microsoft Azure Active Directory

Requirements

• 1+ years previous service desk and/or system administration experience
• Experience using Active Directory (Azure AD preferred)
• Windows 10 operating system and Microsoft 365 working knowledge and certifications
• Basic network administration (DHCP, DNS) and troubleshooting experience
• Apple MacOS and iOS technical support and working knowledge
• Hardware knowledge
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success

Qualifications

• Minimum Qualifications: 4-year degree in Information Systems or related technical degree/certificate
• Preferred Qualifications: Network+ certification, A+ certification