Technology Operations Specialist

About the role

Your Impact
Establishes and manages relationships with all appropriate client IT administrators and personnel.
Establishes and maintains a thorough knowledge of the client's networking environment.
Maintains up-to-date knowledge of all solutions deployed within the client's environment.

Responsibilities

• Responsible for regular application administration for fleet management, output management and scanning software solutions.
• Affords assistance to the client and Canon's Account Team to test and implement hardware/software solutions in the client's network environment.
• Alerts Canon team of potential impact to timeline immediately.
• Performs all technical support and issue resolution activities.
• Communicates chronic technology issues with Client, Canon Account Team.
• Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.

Requirements

The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory.
Identifies opportunities to improve the customer experience with Canon.
Respectfully shares customer opportunities for improvement with Canon teams as appropriate.

Qualifications

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Skills

Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.

Benefits

We are providing the anticipated base salary range for this role: $54,460.00 - $74,770.00.

Pay

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

Schedule

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.