Technology Operations Specialist

Position Summary

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

• Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
• Assumes the leadership role in the resolution of complex technical issues (SME)
• Consults with application developers on issues related to the impact of applications
• Collaborates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
• Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
• Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
• Provides training to users, junior technicians and other IT personnel

Required Qualifications

• 3+ years of experience in a technical operations or enterprise support role
• Proficiency with Outlook and M365 messaging technologies
• Experience with SharePoint administration
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
• Strong understanding of ITIL frameworks and operational best practices
• Demonstrated analytical and problem-solving skills
• Effective communication skills for both technical and non-technical audiences
• Strong process documentation and technical writing skills
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
• Basic networking and troubleshooting knowledge
• Ability to participate in on-call rotation and provide after-hours support as needed

Desired Qualifications

• Experience automating recurring processes
• SQL scripting proficiency
• Powershell scripting experience
• Relevant certifications (ITIL, Microsoft, Network+)
• Technical writing experience