Technology Operations Analyst 3

Outstanding long-term contract opportunity with a well-known Financial Services Company. W2 work with the brightest minds at one of the largest financial institutions in the world. This role includes a competitive benefit package. Our client has been around for over 150 years and is continuously innovating in today's digital age.

About the Role

This is a long-term contract opportunity (12 months+) for a Technology Operations Analyst. The role is hybrid and located in Irving, TX; Chandler, AZ; Charlotte, NC; or Columbus, OH. You will work within the Security teams, collaborating with Database Administrators and Application groups to provision access for end users across various lines of business.

Responsibilities

• Consult on or participate in moderately complex initiatives and deliverables within Technology Operations and contribute to large-scale planning related to Technology Operations deliverables.
• Review and analyze moderately complex Technology Operations challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Technology Operations deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Technology Operations.
• Provision access to end users for various lines of business within the company.
• Work closely with Database Administrators and Application groups to determine the appropriate level of access for users.

Requirements

• 4+ years of Technology Operations experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
• At least 2+ years of experience provisioning access (e.g., creating users, deleting users, granting privileges) on one or more of the following platforms: Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Experience with ticketing systems such as Service Now, ART, Remedy, or Pac2000.
• Experience working in a customer service-focused environment.
• Demonstrated experience troubleshooting technical issues.
• Ability to adapt and be flexible in a fast-paced, dynamic environment with changing demands.
• Personal cell phone required; may participate in on-call rotations as needed.

Skills

• Proficiency in MS Excel.