Technology Installation Manager, Retail Equipment Installment (Nashville, TN)

Job Summary

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but also brings a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This position contributes to Starbucks success by delivering and supporting technology hardware installation in support of technology initiatives for a pair of specific regions in North America.

About the Role

As a Technology Installation Manager – Global Technology, you will provide total ownership to coordinate and support the installation of retail technology for new and existing stores, relocations and renovations. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions.

Responsibilities

• Supports new store, relocation and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes and providing hyper care support post installation.
• Owns drawing review and procurement of technology for all new store, relocation and renovation projects within their assigned regions.
• Partners closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation and renovation projects.
• Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.).
• Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.
• Considers overall user technology experience in thoughtfully implementing solutions.
• Manages assigned projects with a clear understanding of business and technology context.
• Works independently with regular guidance from leadership.
• Ensures that project status reports are relevant, transparent, and add value.
• Pairs with relevant IT and business hiring managers to ensure that the projects have the skillsets and resources required for delivery.
• SME on technology being installed as a project for existing locations.
• Configures and installs hardware in support of technology delivery initiatives.
• Partners with Technology Products and Services on new technology POCs and installation documentation.
• Defines and develops approaches for hardware configuration, staging and installation.
• Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes.
• Utilizes ServiceNow and other systems to track progress and report out to leadership.
• Provides hyper care support for new stores, relocations and renovations and helps resolve all issues reported within the first two weeks post install.
• Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Chronic Issues Team.
• Coordinates issue resolution with vendors and/or cross-functional teams.
• Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles).
• Develops and facilitates system training.
• Partners with business and proposes solutions/improvements.
• Works effectively in a self-directed manner with minimal direction from lead and/or manager.
• Leads smaller streams of work.
• Interfaces across all organization levels comfortably.
• Generates new ideas and influences decisions within and outside team.
• Mentors team members and peers in developing required technical skills, functional knowledge, and business acumen.
• Demonstrates knowledge of industry trends and innovative thought leadership.

Qualifications

• 5+ years of relevant experience as a project manager, including 1+ year in an IT or software development setting.
• Bachelor’s degree preferred.
• Demonstrates working knowledge of all facets of retail hardware and technology operations.
• Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
• Working understanding of continuous improvement mindset and methodologies.
• Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.
• Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.

Benefits

• Medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation (up to 120 hours annually for roles below director and 200 hours annually for roles director and above).
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings.
• Financial well-being tools.
• Access to educational opportunities through the Starbucks College Achievement Plan.
• Access to backup care and DACA reimbursement.
• Compliance with state and local laws regarding employee leave benefits.