Technology Director

Why ISS?

We're a global organization dedicated to making the world work better by connecting people and places. Our mission is to create workplaces that enable businesses and people to thrive. As a Technical Director, you'll have the opportunity to shape the future of our client partnerships while leading high-performing teams and driving meaningful business outcomes.

What You'll Do

• Lead the technology workstream during account mobilization and ongoing operations
• Oversee implementation, stabilization, and optimization of enterprise technology platforms
• Drive adoption and continuous improvement of: ServiceNow (WSD, EAM and/or FSM), Zan Compute, Power BIBuild, mentor, and lead a high-performing technical team
• Serve as the primary technology advisor for client leadership
• Deliver actionable business intelligence and executive reporting through Power BISupport field operations with innovative digital workflows and automation
• Align technology initiatives with contractual KPIs, SLAs, and operational objectives
• Establish governance, documentation, support models, and best practices
• Identify technology risks and implement proactive mitigation strategies
• Champion innovation and continuous improvement across the account

What You'll Bring

• Experience leading technology teams within service delivery or facilities management environments
• Hands-on, player-coach leadership style
• Multi-site operational technology experience
• Enterprise system implementation and mobilization experience
• Strong executive stakeholder management skills
• Experience building, mentoring, and developing technical teams
• Understanding of operational KPIs, SLAs, and performance metrics
• Experience with ServiceNow (WSD, EAM and/or FSM)
• Knowledge of Zan Compute technology preferred
• Experience developing dashboards and reporting in Power BI preferred
• CMMs or Enterprise Asset Management experience
• Facilities Management, Integrated Facility Management (IFM), or contract services experience
• Strong analytical, communication, and presentation skills
• ServiceNow and/or Power BI certifications preferred

Qualifications

• Experience leading technology teams within service delivery or facilities management environments
• Hands-on, player-coach leadership style
• Multi-site operational technology experience
• Enterprise system implementation and mobilization experience
• Strong executive stakeholder management skills
• Experience building, mentoring, and developing technical teams
• Understanding of operational KPIs, SLAs, and performance metrics
• Experience with ServiceNow (WSD, EAM and/or FSM)
• Knowledge of Zan Compute technology preferred
• Experience developing dashboards and reporting in Power BI preferred
• CMMs or Enterprise Asset Management experience
• Facilities Management, Integrated Facility Management (IFM), or contract services experience
• Strong analytical, communication, and presentation skills
• ServiceNow and/or Power BI certifications preferred

Pay

The annual salary range for this position is $114,000.00 - $139,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.

Schedule

This is a hybrid work environment with up to 25% travel. Visits to client operational facilities are required. Combination of virtual collaboration and onsite leadership is also part of the role.