Technology Consultant

Imagineering IT is seeking a hands-on Technology Consultant to help develop relationships and serve our growing client base throughout the Chippewa Valley. Ideal candidates will thrive in a small business setting and prefer client-facing work over help desk duties.

About the role

The Technology Consultant will travel in and around Eau Claire, working with businesses both in-person and remotely. While regular office hours are 8 a.m. to 5 p.m., occasional remote or after-hours work may be required to accommodate client needs.

Responsibilities

• Develop strong relationships with clients through on-site and remote service
• Provide technical expertise on security, networking, server, virtualization, mobile, and cloud-based solutions
• Troubleshoot and replace hardware; install, configure, and troubleshoot software
• Analyze, troubleshoot, and evaluate existing wired and wireless network systems to improve performance
• Monitor and maintain backup and recovery activities
• Perform routine network maintenance
• Maintain inventory of network electronics
• Create and maintain accurate documentation
• Maintain the highest level of client satisfaction

Requirements

• Degree in Information Systems or related area (Associate’s required; Bachelor’s preferred)
• Minimum of 5 years' experience in an IT-related field, maintaining, troubleshooting, and supporting multiple environments
• Fundamental knowledge of networking, hardware, and software
• Hands-on experience with networking and firewalls including VLAN and NAT
• Hands-on experience with Microsoft 365
• Azure experience preferred
• Experience setting priority of multiple technical requests based on severity
• Prior consulting or multi-client technical management experience (preferred)
• Experience with Connectwise (preferred)
• Experience with Apple devices a plus

Skills

• Strong troubleshooting and critical thinking
• Strong leadership, communication, and organization
• Deadline and detail-oriented
• Self-starter and self-learner
• Ability to prioritize and multitask

Benefits

• Health Insurance Plan
• Long Term Disability
• Life & Accidental Death Insurance Policy
• 401(k), with a 3% employer match
• Paid Time Off
• Paid Holidays
• Paid Bereavement
• Professional Development
• Year-End Bonuses
• Commissions, based on revenue goals

About Imagineering

Imagineering is a family-owned, community-focused IT services provider in downtown Eau Claire, delivering hardware and software solutions for over 30 years. We prioritize relationships and unmatched customer service—clients work directly with familiar consultants who understand their business and environment.