Technology Consultant

About the role

The Challenge: Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence to their end users via Adobe Experience Manager (AEM). Our Customer Success Engineers (CSE’s) are customer-facing engineers who partner with their assigned customers to drive value realization, return on investment and help the customer deliver on marketing goals.

Responsibilities

• Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed.
• Maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations.
• Help our clients achieve their business objectives by guiding or finding resources to answer clients' questions, identifying needs for account customization and overseeing changes to technical implementations.
• Work closely with account teams and collaborate with other internal team members to be sure mutual objectives are met in support of client happiness.
• Solve technical issues, quickly identify root cause issues and recommend and/or implement steps to resolution is a key component.
• Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

Requirements

• Working knowledge of Adobe's Experience Manager (AEM) and other DMA products teams to assist in developing new automation tools that improve efficiency and productivity.
• Show skill in public cloud offerings (AWS, Azure, GCP) cloud operations.
• Use Command/Control and CI/CD tools to enable next-generation cloud management solutions.
• Demonstrable understanding of Linux, Apache web server, CDN, WAF, DNS, Java-based applications, Load balancing.
• Experience with front-end technologies such as JavaScript and CSS.
• Experience with operational monitoring tools (New Relic, Icinga, Splunk).

Qualifications

• Advanced degree or equivalent work experience.
• Prior account management experience with Fortune 500 clients.

Skills

• Passion for digital marketing and client success.
• Excellent work ethic and collaboration skills.
• Self-motivation and ability to exceed client expectations.
• Evaluation and adoption of change.
• High-stress situation handling and responsiveness.
• Strong social, presentation, and interpersonal skills.

Benefits

At Adobe, we aim to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

Pay

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $117,300 -- $210,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Schedule

Not specified.