Technology Account Director

Job Summary

Outform is seeking a Technology Account Director to join our team. We build cutting-edge interactive displays for today's retail environments, working with some of the best-known brands in the world. The ideal candidate will possess a deep understanding of digital transformation within retail and a proven track record of successfully managing complex technology programs.

Scope & Accountability

Serve as the primary relationship owner for assigned retailer and brand accounts. Drive top-line revenue growth through proactive account management and identification of growth opportunities. Ensure successful execution of technology programs from initiation through completion. Collaborate with internal cross-functional teams to deliver projects on time and within budget. Maintain deep knowledge of client needs, retail environments, and evolving technology landscapes.

Key Responsibilities

• Meet with key accounts based on an established cadence and act as an extension of the client team.
• Lead the planning and execution of technology programs from initiation through to completion, ensuring alignment with company objectives.
• Collaborate with clients' cross-functional teams to gather requirements and identify project scope, goals, and deliverables.
• Collaborate with internal cross-functional teams to communicate project requirements, scope, goals, and deliverables.
• Develop and maintain project timelines, budgets, and resource allocation, providing regular updates to stakeholders.
• Analyze market trends and customer feedback to inform program direction and strategy adjustments.
• Manage risks and issues throughout the project lifecycle, implementing corrective actions as needed.
• Ensure compliance with company policies and industry regulations throughout all project phases.
• Facilitate effective communication among project stakeholders, fostering collaboration and addressing concerns promptly.
• Travel as required for client meetings, workshops, trade shows, and other work-related functions.

Qualifications

• 5+ years working with USA big-box retailers and brands.
• 5+ years of experience working with technology-based solutions for retail, including fixtures, displays, interactives, and other digital solutions.
• 5+ years of experience working with manufacturers' processes: design, engineering, production, quality control, logistics, installation, and support.
• Deep understanding of how retailers operate and how to position Outform as a value-add partner to grow the account.
• Proven track record of successfully managing large-scale technology projects with strong project management methodology knowledge.
• Excellent leadership and communication skills, with the ability to engage stakeholders at all levels.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Familiarity with digital tools and platforms used in retail and a keen understanding of the evolving digital landscape.
• Experience working with China-based engineering and production teams.
• Experience with electronics; ability to read and understand electrical schematics and wiring diagrams.
• Experience creating diagrams and visual aids to communicate system functionality to diverse internal and external stakeholders.
• Retail industry experience required.
• Able to travel for client meetings, internal company meetings, and other work-related functions.

Leadership Attributes & Personal Characteristics

• Detail-oriented with a strong commitment to operational excellence.
• Highly collaborative; builds strong relationships across internal and client teams.
• Proactive self-starter with strong problem-solving and critical-thinking skills.
• Adaptable and comfortable navigating ambiguity in a fast-paced environment.
• Professional, responsive, and deeply customer-focused.