Technicien adjoint au service à la clientèle, bilingue (français et anglais) | Associate Customer Support Technician, Bilingual (French and English)
Team: Customer Support
Location: Remote within the United States
Salary Range: $42,000 - $52,000 USD
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
About the Role
We’re looking for an Associate Customer Support Technician, Bilingual (French and English) to join our Customer Support Team. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Responsibilities
- Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications.
- Triage and troubleshoot problems with customers to understand and document the nature of such problems.
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner.
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary.
Requirements
- 1+ years of customer service experience
- Fluency in French and English
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
Skills
- Experience supporting customers in a fast-paced B2B or technology environment
- Strong problem-solving skills and commitment to exceptional customer care
- Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Why You’ll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals—and we’re still pushing what’s possible. You’ll be part of our people-first culture built on trust, inclusion, and growth—where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Pay
Our targeted starting base salary in the United States for this position considers a variety of factors, including depth and breadth of experience, skills and role scope. Depending on the role, team members may also be eligible for additional compensation plans (bonus and commission).