Customer Service Representative | Technical Support (Bilingual)

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

• Learn about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Represent a Fortune 100 company and be the voice of Spectrum
• Troubleshoot and resolve technical issues related to cable and video services
• Navigate computer systems and learn a lot about our business
• Resolve TV inquiries while creating best-in-class customer experiences
• Interact with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Work in an open, friendly environment with a supportive, energetic team

Requirements

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Bilingual in English/Spanish
• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Qualifications

• Preferred Qualifications: Experience with computers and software applications, 6+ months of heavy volume phone experience in customer service or a call center

Benefits

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

$20/hr

Schedule

Ability to work a variety of schedules including nights, weekends, and holidays