Customer Service Representative | Technical Support (Bilingual)
About the role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Training class begins September 18th, 2026.
Responsibilities
- Use communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services.
- Learn about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service.
- Represent a Fortune 100 company and be the voice of Spectrum.
- Interact with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
- Resolve mobile customer inquiries while creating best-in-class customer experiences.
- Work independently in an open, friendly environment while collaborating with a supportive, energetic team.
Requirements
- High school diploma or equivalent.
- Ability to work a variety of schedules including nights, weekends, and holidays.
- Bilingual in English and Spanish.
- 6+ months of customer service experience.
- 6+ months of working with software applications.
- 6+ months of high-volume phone experience in customer service or a call center.
- 6+ months of working in cable operations, mobile, or telecommunications call center.
- MS Office, computer skills, typing.
Qualifications
- Communication, organization, time management, multi-tasking, customer service.
- Dependable, proactive, adaptable, problem-solving, professional, resilient.
Benefits
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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