Bilingual Technical Customer Care Representative

Job Summary

Responsibilities

• Offer technical support to customers across various channels: phone, email, and chat, prioritizing an exceptional customer experience
• Engage in discovery questions to deeply understand customer challenges and craft swift, effective solutions
• Clearly communicate resolutions, both in tech-speak and everyday language, to optimize the customer's use of our clients’ platform
• Escalate complex issues, bugs, or defects to higher tiers or technical teams when needed
• Log all customer interactions meticulously in Salesforce Service Cloud
• Collaborate with Quality Assurance to enhance skills and boost personal CSAT ratings
• Display punctuality, reliability, and maintain consistent attendance
• Stay updated with all product offerings and industry knowledge

Requirements

• Must be fluent in speaking and communicating in English and Spanish
• At least 2 years of experience in call center environment, preferred
• Prior experience supporting B2B customers is a strong advantage
• Proven ability to deliver exceptional, customer-focused technical support
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and quick thinking
• A collaborative team player with a customer-first mindset and empathetic approach
• Able to remain calm, composed, and clear in challenging or high-pressure situations
• Self-motivated with a strong sense of ownership and adaptability to fast-paced environments
• Familiarity with software that includes a freemium model is preferred
• Strong organizational skills and attention to detail

Additional Information

Candidates must be available to work within a shift window of 6 am – 10 pm CT. Specific schedules will be assigned upon offer acceptance based on business needs.

Benefits

• This role offers an hourly rate of $24-$28
• Along with a generous benefit package, including Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!

Summary

Apply today! EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.