French-English Customer Support Associate

About the role

As a French-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.

Responsibilities

• Deliver timely, friendly, and accurate support in French and English via calls and chat
• Troubleshoot customer issues and guide them through solutions step-by-step
• Log all customer interactions accurately
• Identify trends and share feedback to improve processes
• Collaborate with your team to stay updated on priorities
• Represent the brand with care, professionalism, and patience

Requirements

• 1+ year of remote/online experience in customer service or a similar role
• Experience with bilingual customer support is an advantage
• Excellent written and verbal communication skills
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Calm and solution-focused under pressure
• Familiarity with E-Commerce and CRM systems is a plus
• Fluent in French and English

Qualifications

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (25 Mbps upload/download or faster)
• A quiet, dedicated workspace for calls

Benefits

• Permanent remote work—work from anywhere
• Competitive pay with annual reviews
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
• A team that values growth, accountability, and human connection

Why Join Us?

We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.