French-Speaking Customer Support Specialist

About the role

As a Customer Support Specialist, you will be the first point of contact for our French-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support in a fast-paced, remote-first team that values growth, communication, and customer satisfaction.

Responsibilities

• Deliver top-tier support in both French and English through voice and chat
• Troubleshoot issues and provide effective resolutions with a customer-first mindset
• Build strong relationships through clear and empathetic communication
• Work closely with teammates to deliver consistent and high-quality service
• Provide customer feedback to help us improve tools and processes

Requirements

• 1+ year of remote/online experience in customer service or a similar role
• Experience with bilingual customer support is an advantage
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Fluent in French and English

Qualifications

• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Reliable internet connection with at least 25 Mbps upload and download speeds

Benefits

• Competitive pay with annual reviews
• Paid time off for rest and personal time
• Monthly health stipend
• Performance-based bonuses
• Fully remote, permanent work-from-home setup