Technician, Voice and Data

About the Role

“Customer Inspired” isn’t our slogan — it’s our driving force. C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to deliver connectivity and technology solutions that advance our communities and customers’ lives. This role is an exceptional introduction to field technology and VoIP support, with plenty of room to grow and learn from outstanding individuals. From Technician, you’ll have a perfect springboard into all areas of C Spire and develop robust career skills.

Responsibilities

In all duties, you will adopt a relentless, obsessive, yet disciplined approach to manage details and deliver results.

• Technician, Voice and Data I:
  • Installation, testing, turn-up, and troubleshooting of VoIP equipment and maintaining associated databases.
  • Install and maintain voice and data equipment at customer locations.
  • Identify, troubleshoot, run, and maintain Cat5/6 cable, including patch panel installation and wall fishing.
  • Maintain current networks and equipment; design and implement new voice offerings.
  • Maintain the corporate IP phone network and work closely with technical personnel to ensure network integrity.
  • Resolve customer issues proactively to eliminate outages.
  • Collaborate with customers, vendors, and other companies to test new products and maintain the network.
  • Cross-train with other employees and be available via cell phone 24/7.
  • Perform additional duties as assigned.
• Technician, Voice and Data II:
  • All responsibilities of Technician I.
  • Maintain current knowledge of technological advances in the field.
  • Coordinate construction and oversee installation of large VoIP deployments and integration into existing data networks.
  • Analyze situations accurately and adopt effective courses of action.
  • Design and understand complex call flow, including Hunt Groups, Multi-level Auto Attendants, and Call Centers.
  • Perform independent circuit turn-up of DIA circuits with EXFO test set.
  • Perform independent circuit troubleshooting with OTDR.
• Technician, Voice and Data III:
  • All responsibilities of Technician II.
  • Design, install, maintain, and troubleshoot highly complex voice and data networks.
  • Assist in training new Technicians.
• Technician, Voice and Data Senior:
  • All responsibilities of Technician III.
  • Design, install, maintain, and troubleshoot highly complex voice and data networks, including multi-site/campus deployments.
  • Assist in training new Technicians.
  • Engage with management to develop new processes and procedures.
  • Collaborate with other teams during new equipment rollouts to identify training needs.

Requirements

As a C Spire team member, you will bring a relentless obsession to be the best in the industry, a winning mentality, and a commitment to unbeatable customer experience. You will also have an unapologetic passion for innovation and technology, with an uncompromising drive toward continuous improvement.

• Technician, Voice and Data I:
  • At least two years of work experience (or equivalent education) in telecommunications or data industry with VoIP and TDM engineering experience.
  • Proficiency with VoIP and TDM voice services.
  • Basic familiarity with fiber and ability to identify differences in fiber optic cables and connectors.
  • Proven ability to turn up DIA circuits with EXFO test set and troubleshoot with OTDR with minimal assistance.
  • Strong communication skills and ability to work successfully in a team environment.
  • High school diploma or equivalent educational experience.
• Technician, Voice and Data II:
  • At least four years of work experience (or equivalent education) in telecommunications or data industry with VoIP and TDM engineering experience.
  • Intricate knowledge of and ability to maintain, install, and troubleshoot TDM, VoIP, TCP/IP, Microwave, and Data communication systems and networks.
  • Ability to design, install, maintain, and troubleshoot complex voice and data networks.
  • Experience integrating existing services into VoIP offerings, including door phones, overhead paging (SIP and Analog), music on hold, and COAM IVRs.
• Technician, Voice and Data III:
  • At least six years of work experience (or equivalent education) in telecommunications or data industry with VoIP and TDM engineering experience.
  • Proven experience in routing voice or IP traffic.
• Technician, Voice and Data Senior:
  • At least eight years of work experience (or equivalent education) in telecommunications or data industry with VoIP and TDM engineering experience.
  • Proven experience in routing voice or IP traffic.
  • Proven experience successfully training and leading new team members.

Special consideration will be given to candidates with proven experience in routing voice or IP traffic and training/leading new team members.

Benefits

• Competitive compensation package.
• Blue Cross Blue Shield health insurance.
• Tuition assistance programs.
• Complimentary wireless service and device (available to team members in our wireless footprint).
• 401k match.
• Teladoc telemedicine.
• WellBeacon wellness program.
• Paid talent referral opportunities.
• Tailored learning paths for every position.

Working Conditions

• Must be able to sit for long periods using a computer keyboard and mouse while viewing a computer screen.
• Ability to perform accurate analysis and data entry for extended periods.
• Travel required to inspect and analyze customer premises and equipment.
• Traversing indoor and outdoor property, including kneeling, bending, sitting, climbing, reaching, and standing.
• Must have an appropriate driver’s license and be insurance eligible.
• Expected to work evenings and weekends as needed.