Technician, Service

About the role

Why Join Samuel? Join a world-class company with over 170 years of success and innovation. At Samuel, we offer competitive compensation, comprehensive benefits, ongoing training, and opportunities for career advancement. You'll work with industry-leading technology while building a rewarding long-term career with a company that invests in its people.

Responsibilities

• Install, service, troubleshoot, repair, and commission SPSG equipment at customer locations.
• Diagnose and resolve mechanical, electrical, PLC, pneumatic, hydraulic, and automation system issues.
• Provide customer training and technical support related to SPSG equipment.
• Support equipment demonstrations, product trials, and new installations.
• Collaborate with Sales, Engineering, and other internal teams to support customer projects.
• Maintain accurate service reports, documentation, and expense records.
• Travel as required to customer and SPSG locations throughout North America and internationally.
• Maintain company vehicle, tools, and equipment in good working condition.
• Follow all company and customer safety policies and procedures.
• Participate in continuous improvement initiatives and perform other duties as assigned.

Skills

• Associate degree in a related technical or engineering field preferred; equivalent education and experience may be considered.
• Successful completion of Level II advancement requirements or equivalent approved experience.
• Minimum 5 years of Field Service Technician experience.
• Minimum 2 years of experience servicing SPSG equipment or similar automated machinery.
• Strong knowledge of PLCs, automation controls, electrical systems, pneumatics, hydraulics, and mechanical troubleshooting.
• Ability to read and interpret electrical schematics, hydraulic/pneumatic diagrams, and technical drawings.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Commitment to safety, quality, and continuous professional development.

Benefits

• Service Incentive Plan up to 7% of earnings
• Medical, Dental, Vision, Life Insurance, 401(k), and supplemental benefits
• Benefits start first day of the month after your hire date
• Technical training and career growth opportunities
• Company Vehicle provided (van or truck)
• Company Uniforms provided
• All PPE provided
• All necessary tools provided

Pay

The hourly base salary range for this position is $38-$48/hour. If you are hired, your hourly base pay will be determined based on factors such as geographic location, skills, education