Technician, Retail Systems

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

About the role

This role is responsible for installing, troubleshooting, maintaining, supporting, and repairing personal computer systems and related peripheral equipment for Company and Independent Retail locations. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks and servers, printers, and modems.

Responsibilities

• Install, troubleshoot, maintain, and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
• Troubleshoot, identify, analyze, resolve, and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
• Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
• Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
• Provide technical support and training to end users to ensure optimal utilization of business systems.
• Train other IT associates as needed.
• Identify, analyze, and repair product issues; order and replace parts as needed.
• Determine and recommend products or services to best fit the customer's needs.
• Make recommendations on system development, improvements, optimization, or support efforts to minimize cost.
• Perform additional responsibilities as assigned.

Requirements

• High School Diploma (Required) or equivalent combination of education and/or experience.
• Two (2) years IT Support experience required; experience in Retail Technology preferred.
• Good written and verbal communication skills.
• Good organizational, planning, and time management skills with outstanding troubleshooting and problem-solving skills.
• Strong customer service skills.
• Knowledge of working in multi-system, multi-vendor environments.
• Familiarity with IT concepts, practices, and procedures.
• Strong technical knowledge (Hardware and Software) of microprocessor-based PCs, printers, POS terminal hardware, and Local (LAN's) and Wide Area Networks (WAN's).
• Familiarity with NT 4.0, Windows 2000, Windows XP, and Microsoft Office products.
• Ability to travel up to 25%.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be required to lift and/or move 20 pounds.
• Frequently required to sit, stand, and walk.
• While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to computer/server rooms, print shops, or production areas.
• The noise level in the work environment is usually low to moderate but may be high in distribution settings.
• Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.