Technician-NOC (Net) - III - # 26-25997

Duration: 24 Months Job Overview: Candidate must be able to work an after-hours/on-call rotation, in addition to day work. Position supports 24x7 nyc 911 psap operations. Candidate must be able to handle quick feedback in a high-energy/fast-paced environment similar to a noc centerWe are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team. You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues. You’ll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You’ll also be involved in customer escalations as required to ensure timely resolution. Role Description:Supports TDM and SIP-based networks used in 911 servicesSupports network evolution projects and processes to ensure 911 call deliveryDocumenting and tracking all service issues internally and externally, dailyReviewing Disaster Plans and Network Reliability with assigned Public Safety CustomerProvide updates to assigned Public Safety CustomerAttest to customer 911 circuits annuallyAttend customer service meetings when applicable. What we’re looking forYou are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer’s concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team. This position will be hybrid-based supporting NYC. You’ll need to have:Associate’s degreeThree or more years of relevant work experienceExperience with technical service managementWillingness to work flexible schedule including holidays, weekends, and after-hours as neededAbility to work rotating on-call coverageEven better if you have:A degree in telecommunicationsThree or more years of telecommunications experience in the 911 fieldStrong understanding of 911 TDM, IP and Wireless technologies and protocolsStrong verbal and written communication skills. Strong organizational and multi-tasking skills. Excellent decision making and analytical skills. Strong understanding of 911 architecture. Project/Program Management experience. 911 Network and/or CPE experience. 911 Switching or translations experience. External Public Safety or Emergency Services knowledge or experience. Experience with Managed WAN Network architectureRequired Shift: 40 hours per week normal business hours 8-5Rotating on-call / after-hours coverage About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. IND01