NOC Technician I

About the role

The NOC Technician I provides frontline support by monitoring critical network elements and proactively overseeing Atomic Data and customer infrastructure. This role delivers exceptional customer service while troubleshooting routine technical issues and escalating complex problems as needed.

Responsibilities

• Monitor network, server, and system alerts, identifying and triaging potential issues
• Troubleshoot basic networking components, remote access (VPN), internet settings, software, and hardware issues
• Support end users with routine requests such as password resets, application access, and basic hardware/software guidance
• Log tickets accurately, document troubleshooting steps, and escalate unresolved issues to Level 2 support
• Maintain professional communication to ensure high levels of customer satisfaction
• Follow pre-defined procedures, workflows, and knowledge base articles for handling incidents
• Document all work in Autotask (including cross-ticketing when applicable)

Requirements

• Strong communication, customer service, and problem-solving skills
• Basic understanding of operating systems (Windows, macOS, Linux)
• Familiarity with common business applications (Microsoft Office, email clients)
• Basic knowledge of networking components (VPN connections, business internet connections, wireless internet connections)
• 0–1 year of IT support, service desk, or customer service experience
• Self-motivated with ability to follow procedures and work collaboratively
• Exposure to ticketing systems such as Autotask (preferred)
• Experience supporting both end users and network/system monitoring (preferred)

Benefits

This position is in-office.

Pay

Details on pay are not specified.

Schedule

Details on schedule are not specified.