NOC Technician I

Must Haves: Associate technical degree or equivalent work experience required. Bachelor's degree preferred. Experience in a centralized repair, troubleshooting, and testing environment required. Between 1-3 years of customer service experience preferred.Responsibilities: *Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. *Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system. *Respond to customer inquiries and problems; respond to network activities including support of service level agreements. *Perform duties in accordance with documented methods of procedures and technical job aides. *Initiate communications between internal groups, vendors, customers and third-party carriers and partners. *Provide feedback for the use of NOC management applications, tools, processes and procedures. *Open Notice to Airmen tickets ("NOTAMS") via the E-NOTAM websites for outages that impact lighted towers. *Escalate outage events and/or impairments that are not resolved within prescribed timeframe. Desired Skills and Experience Must Haves: Associate technical degree or equivalent work experience required. Bachelor's degree preferred. Experience in a centralized repair, troubleshooting, and testing environment required. Between 1-3 years of customer service experience preferred. Responsibilities: *Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. *Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system. *Respond to customer inquiries and problems; respond to network activities including support of service level agreements. *Perform duties in accordance with documented methods of procedures and technical job aides. *Initiate communications between internal groups, vendors, customers and third-party carriers and partners. *Provide feedback for the use of NOC management applications, tools, processes and procedures. *Open Notice to Airmen tickets ("NOTAMS") via the E-NOTAM websites for outages that impact lighted towers. *Escalate outage events and/or impairments that are not resolved within prescribed timeframe. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™