Technician, Field Svc III - Richmond/Fredericksburg, VA - Areas

About the role

We're looking for a Field Service Technician III who can diagnose and resolve complex technical issues, provide on-site maintenance, and excel in a 24/7 environment. Ideal candidates should have a background in electronics or a related field, 2-4 years of experience as a field technician, and the ability to travel and lift up to 50 pounds.

Responsibilities

• Diagnose mechanical, software, network, and system failures
• Service and repair designated equipment to Canon standards and specifications
• Report product failure trends and serviceability issues to managers with necessary documentation
• Provide efficient, responsive, and accurate maintenance to meet and exceed customer demands
• Maintain complete technical information and Canon property assigned
• Assist with escalated technical and/or customer service-related problem areas for any territory when requested
• Maintain complete working knowledge and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance
• Communicate with supervisors and other departments regarding escalated issues
• Interface with customer IT departments

Requirements

The ideal candidate typically requires general and/or vocational training plus 2 to 4 years of related experience. An Associate’s degree in electronics or electrical engineering is preferred. Direct experience working as a field technician is essential. Must be able to lift up to 50 pounds and be active more than 50% of the time.

Qualifications

Must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

Skills

Direct experience working as a field technician, the capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction, and the ability to travel and perform shift work are required.

Benefits

Includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. Additional benefits are available at .

Pay

The anticipated base salary range for this role is $24.29-$36.53 per hour. This role is eligible for a transportation allowance.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.