Field Technician I - Richmond, VA

About the role

The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.

Responsibilities

• Manage and maintain network infrastructure, including routers, switches, and servers.
• Provide technical support to customers via phone and email.
• Perform routine maintenance tasks to ensure system reliability.
• Collaborate with cross-functional teams to resolve complex issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of relevant IT support experience.
• Strong understanding of networking protocols and technologies.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.

Qualifications

• CCNA certification preferred.
• Experience with network monitoring tools such as Nagios or SolarWinds.
• Knowledge of cloud services and virtualization technologies.

Skills

• Technical proficiency in network management software.
• Ability to work independently and as part of a team.
• Good time management and organizational skills.

Benefits

Comprehensive health, dental, and vision insurance plans.

Pay

$80,000 - $100,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.