Technician, ER

Patient Care Activities

• Explains and performs basic care as directed by the RN or physician while meeting the patient's basic physical, psychosocial and spiritual needs.
• Makes rounds to monitor, report changes in patient's condition and seek guidance of the RN or physician.
• Maintains and stocks supplies at the bedside. Orders supplies from purchasing as needed.
• Prepares patients for examination, admission, discharge, diagnostic procedures or transfers to another facility while remaining aware of patient's rights.
• Cleans the department, prepares the patient care area for the next patient to be seen and treats non-critical patients.
• Transports non-critical patients and assists RN in transporting patients to their assigned room.
• Performs 12 lead EKG per policy.
• Cleans wounds under direction of RN/Physician.
• Applies orthopedic devices, instructs or demonstrates care of devices and/or gait training under the direction of the RN.
• Renders post mortem care.
• Performs visual acuity and prepares the patient for eye exams.
• Adheres to infection control policies and procedures.
• Maintains patient safety by checking equipment, using side rails, posey jackets, and safety restraints.
• Knows all hospital emergency codes and procedures, including hospital disaster and fire plan.
• Breaks down trays after use and cleans instruments to be sterilized.
• Provides for a safe environment by proper placement and disposal of equipment and supplies.

Professional Conduct

• Independently performs assigned duties, willingly assists staff in delivery of more complex treatment and procedures.
• Recognizes and performs duties which need to be performed, although not directly assigned.
• Seeks guidance and direction as necessary for performance of duties.
• Recognizes and responds to priorities in the patient care progress.
• Demonstrates flexibility in response to unexpected changes in volume, emergencies, staffing or scheduling.
• Adheres to dress codes and appears in manner that is appropriate for professionals.
• Encourages and utilizes communication with others that is appropriate for professionals.
• Communicates well with manager/supervisor reporting problems with equipment, supplies or procedures. Requests assistance as needed.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Completes assigned work within shift.

Customer Service

• All interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g. assists co-workers when need is observed or upon request, offers constructive complaints).
• Consistently displays cheerful and positive attitude.
• Demonstrated respect and cooperation in all staff relationships and a genuine willingness to prevent and resolve interpersonal conflicts.

Professional Growth and Development

• Completes annual updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

Performance Improvement

• Maximizes efficiency in all departmental operations.
• Measures progress against quality goals.