Technician/Enrollment Center

About the role

This position is responsible to provide high level customer service, clerical support, and assistance within the Enrollment Center.

Responsibilities

• Assist and provide accurate information to stakeholders, current students, and prospective students in front-line call center services regarding enrollment, registration, College services, and Enrollment Center requests.
• Staff the Enrollment Center front desk, welcoming and assisting students and visitors with a variety of enrollment and student service-related needs, while maintaining a professional, courteous, and welcoming environment.
• Research information needed to answer student/stakeholder issues.
• Identify and escalate priority issues and refer to other College resources as necessary.
• Update student records and other institutional information in accordance with College policies, procedures, and applicable privacy and confidentiality requirements; generate reports as needed.
• Refer to and collaborate with other departments across the College as needed.
• Assist with special enrollment events, registration initiatives, student outreach efforts, orientation activities, and other college programs as assigned.
• Support departmental operations by demonstrating flexibility and the ability to adjust priorities in response to changing student needs, call volume, staffing demands, and institutional priorities.
• Perform other records-related tasks and special projects as assigned.
• Engage in ongoing and frequent training sessions to maintain an understanding of College services, policies, procedures, and programs.
• Assist with training as needed.
• Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities.
• Attend all required meetings and training.
• Perform additional grade-level support duties as assigned.

Requirements

• Associate degree in a related field required.
• Two (2) years of work-related and customer service experience required.
• Prior work performance must have met or exceeded appropriate work standards.
• PA Child Abuse History clearance required.
• PA Criminal Record Check required.
• FBI Federal Criminal History Record required.
• Physical demands: prolonged sitting; frequent standing/walking or otherwise moving around department/campus; repetitive finger/hand movements; occasional lifting up to 20 lbs.; occasional bending.
• Audible demands: ability to communicate orally and hear conversation.
• Visual demands: use of computer and internet/internet-based systems; reading and preparing documents, reports, presentations, etc.
• Environmental conditions: work is primarily conducted in a typical indoor office environment with appropriate lighting, noises, and temperature control.
• Hazards: minimal risk of injury or work-related illnesses.

Qualifications

• Call center experience preferred.

Skills

• Demonstrated knowledge of Microsoft Word and Excel required.
• Demonstrated knowledge of professional office skills and procedures required.
• Proficient verbal and written communications.
• Read, comprehend and follow instructions/work orders.
• Meticulous recordkeeping skills.
• Ability to consistently provide excellent customer service.
• Ability to organize and prioritize work assignments, including managing multiple projects/tasks concurrently and meet varied deadlines.
• Ability to identify problems, make corrective recommendations and assist with the problem-solving process.

Pay

$18.10/hour

Schedule

Monday, Tuesday, Wednesday, Thursday, Friday