Technician, Desktop Support, II

About the Role

The Desktop Technician II is responsible for installing, updating, and repairing personal computer hardware and software systems. They recommend, maintain, and implement desktop solutions to support organizational business needs while adhering to company policies, procedures, and all applicable U.S. state and federal laws.

Responsibilities

• Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating systems, application installations, network issues, hardware deployment, and recovery.
• Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configure security settings; add hardware drivers; and update/patch operating systems and applications.
• Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages.
• Perform maintenance tasks and configurations using desktop management software tools, including software updates, patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.
• Establish and maintain user accounts and passwords in accordance with company information security guidelines.
• Manage the enterprise software inventory system to track and distribute company-approved software programs and updates.
• Set up, move, and/or transfer phone extensions.

Requirements

• High school diploma or equivalent.
• Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.
• Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred.
• Five (5) or more years of desktop support/technician experience.
• Experience with MS Windows installation and troubleshooting.
• Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs.

About the Company

Carrington Mortgage Holdings is a holding company specializing in asset management, mortgages, real estate transactions, and real estate logistics. The company provides a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with extensive industry experience, Carrington maintains the infrastructure to ensure stability and maximize value during any market cycle.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to fitness, restaurant, retail, and other discounts through the employee portal.
• Customized training programs to help advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Contributions to the community through the Carrington Charitable Foundation, supporting causes aligned with employee interests.

Pay

The target pay range for this position is $27.00/hour - $35.00/hour.