Technician Data Center Operations Support

Key Responsibilities

• Provide operational and technical support for assigned data center computer systems and peripheral equipment.
• Monitor on-line system performance using software support tools and help ensure scheduled jobs are completed in a timely manner.
• Perform standard maintenance and repair activities.
• Reassign job priorities according to precedent, policy, and procedures.
• Update systems and applications.
• Partners with vendors and component suppliers to replace or repair failed equipment.
• Affix cabling, racking, and server installation activities when needed.

Required Skills And Work Experience

• 1–2 years of experience in a data center operations role, infrastructure support role, or a related technical field.
• Technical Skills:
  • Data center infrastructure support (racking and stacking IT equipment, structured data cabling)
  • IT hardware maintenance and servicing
  • Basic troubleshooting of hardware, core software, and network issues
  • Environmental monitoring
  • Batch processing and job scheduling support
  • Hardware and peripheral equipment maintenance
  • Fundamental networking concepts (connectivity, switching, routing awareness)
• Professional Skills:
  • Strong problem-solving and analytical ability
  • Mindfulness with a focus on accuracy and documentation
  • Effective communication and collaboration across technical and non-technical teams
  • Ability to work in a fast-paced, mission-critical environment
  • Customer-focused mindset with responsiveness to issues
  • Willingness to work in a procedure-driven environment
  • Physically fit, capable of lifting and moving heavy equipment safely, using mechanical lifting aids when appropriate
• Operational Skills:
  • Working knowledge of data center operations support (or closely related technical operations experience)
  • Familiar with a service management tool (ticketing, monitoring, or alerting)
  • Adherence to operational procedures and compliance standards
  • Ability to manage multiple priorities and tasks simultaneously
  • Willingness and ability to work on hard surfaces within a climate-controlled environment
  • Participate in on-call rotation

Required Qualifications

• A High School Diploma or GED.

Preferred Qualifications, Skills, And Work Experience

• Associate degree or technical certification in IT, computer science, data center operations, or a related field.
• Technical certifications:
  • CompTIA (A+, Network+, Server+)
  • CCNA
• Structured data cabling
• Fundamental IT Service Management knowledge