Senior Technician Data Center Operations Support

Key Responsibilities

• Provide day-to-day operational and technical support for data center systems and infrastructure.
• Install, configure, and maintain hardware and software systems within the data center environment.
• Perform system and network monitoring using enterprise tools to ensure optimal performance.
• Troubleshoot and resolve issues related to servers, storage, networking, and peripheral equipment.
• Support data processing activities, including batch operations and job monitoring.
• Execute cabling, rack/stack, and server installation activities.
• Maintain accurate logs, documentation, and operational records.
• Follow and uphold emergency operating procedures and escalation protocols.
• Collaborate with internal teams, vendors, and clients to resolve complex technical issues.
• Interface with clients and support groups to escalate issues for resolution.

Required Skills And Work Experience

• Advanced working knowledge of data center operations support.
• 2–4 years of experience in data center operations role, infrastructure support role, or a related technical field.
• Data center infrastructure support (racking and stacking IT equipment, structured data cabling).
• IT hardware maintenance and servicing.
• Advanced troubleshooting of hardware, core software, and network issues.
• Environmental monitoring.
• IT systems performance analysis.
• Batch processing and job scheduling support.
• Hardware and peripheral equipment maintenance.
• Advanced networking concepts (connectivity, switching, routing).
• Manage rack utilization and power allocations.
• Affiliate with planning for complex infrastructure projects in the data center.
• Strong problem-solving and analytical ability.
• Mindfulness with a focus on accuracy and documentation.
• Effective communication and collaboration across technical and non-technical teams.
• Ability to work in a fast-paced, mission-critical environment.
• Customer-focused mindset with responsiveness to issues.
• Willingness to work in a procedure-driven environment.
• Physically fit, capable of lifting and moving heavy equipment safely, using mechanical lifting aids when appropriate.
• Willingness and ability to work on hard surfaces within a climate-controlled environment.
• Team leadership experience.
• Manage and participate in on-call rotation.

Operational Skills

• Incident response and escalation management.
• Adherence to operational procedures and compliance standards.
• Ability to manage multiple priorities and tasks simultaneously.
• Familiar with a Data Center Infrastructure Management toolset.
• Familiar with a Service Management toolset (e.g., ServiceNow).
• Strong technical documentation habits.